Can I return or exchange goods I have received?
Every order you receive from Spreadshirt is a unique, tailor-made item that has been especially made to suit your needs.
This is what separates us from more traditional clothing manufactures. Returned goods cannot be returned to the shelf and sold on to the next customer – so what comes back to us simply lands in the charity box.
If you have ordered something with Spreadshirt – you can return it by law. The small print regarding your rights can be found (in the most beautiful legal-jargon currently available) within our Customer Terms and Conditions (§ 10).
Our Promise:
If the product you receive should have any defect (e.g. we made a printing mistake) then we will of course take it back and either refund your money, or exchange it with a shirt of the expected quality. More information about our returns policy can be found in our Customer Terms and Conditions (§ 8).
If there is no physical problem with the product, but you are still unhappy with what you have received – contact our Service-Team and we will take (almost) anything back.
To help us keep our promise – we need you to do a couple of things...
1. Don’t make a big order until you have made some kind of test!
If you are a little unsure about sizes, colours, cuts or printing techniques – make yourself a test order before going the whole hog! Returns due to ‘I don’t like it’ reasons can only be made for single items – and not for a whole team of football shirts.
2. Check your order’s e-mail confirmation immediately!
If you have noticed a spelling error or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. You can then retrieve your order under "My Orders" and make the necessary changes.
3. Order as soon as possible if your order is designed for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to design problems or the product not being in stock. We cannot accept a shirt being a day late for your grandmother’s birthday as a reason for return. Of course, if you have you select the express option (which adds an additional cost) your order will be guaranteed to be with you by the promised date.
OK, I think that’s enough reading material for now!