Can I exchange or return items I have ordered?
As stated in your contract, you can return goods with written confirmation (i.e. by letter; fax or e-mail) within 2-weeks without giving reason. Within this time-period we will exchange or take back unworn and unwashed products. When returning gifts, we will simply refund the value of the product.
Tips for a smooth conclusion to your complaint or return:
Please send any unwanted goods back to us and also make sure that you contact our service team with all the details.
Articles in this category
- What bank information do I need for prepayment?
- Is there an express option for my delivery?
- What discounts are available?
- Can I exchange or return items I have ordered?
- Can I change or cancel an order?
- Do I have to pay value-added tax on my order?
- Does Spreadshirt deliver products overseas and to the US?
- Why do you lengthen the delivery times around bank-holidays and Christmas?
- What methods of payment are available and what is necessary with a money transfer?
- What are the shipping costs?
- How can I follow the status of my order after it has been sent out for delivery?
- How fast will my order be processed and when will it be delivered?
- How are bulk orders handled?
- Where do I find the security number on my credit card?
- What is the Assistant?
