Credit says $0, and didn’t receive my payout


I’m still new to using spreadshirt so it would be great if someone could help me out with this. My first payout was supposed to be yesterday 4/19/22, and I earned $43. However, my credit has been saying $0 and I haven’t received anything in my PayPal account.

Is this normal? Not sure how long the money takes to come to my PayPal account, but I’m confused on why it says that my credit is $0.

Ahoy @Leen,

Income is only counted as credits 14 days after receipt of payment. Your most recent earnings can therefore not yet be counted as credits as they are from april 15th. However, I have found 2 orders that are older (from 02/04/22) : Order 12484050 and Order 12483700.
I have informed my colleagues to take a look at why they have not yet been converted. As soon as I get an answer, I’ll let you know.


Thank you for letting me know!