Design Placements / Changed Design Colors

16 days gone and still not a single problem fixed or even properly answered.

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for the moment i took my shop offline I9 have same problems

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And besides us, there’s a load of other shops that are messed up now. I googled some shops and all of them have the same problems.

I’ve used Spreadshirt for a long time - so long, that I remember how good the customer service used to be. Compared to what it is now; no answers, blaming the shop owners.

Soon I’ll just move my shop to some other service provider. This is getting too frustrating.

You need to upload the design again.

Not blaming you in any sense just giving you some more context and an explanation why this happens :slight_smile:

If you’re experiencing problems with your files my colleagues at designs@spreadshirt.net would gladly help you by having a closer look at your files.

This is a bug we are still working on a we’re hoping that a fix for this issue will be live within the next two weeks.

Which ones exactly and what did you google?

I’ve provided you answers to all your questions and have not once blamed you for anything. Trying to help where I can. For some of the issues I also need to ask for support, which is why it’s taking a little longer. The migration project is extremely complex and we’re all giving our best here.

ā€œNot blaming you in any sense just giving you some more context and an explanation why this happensā€

I understand. I’m just trying to say that your assumption is most likely wrong as I didn’t have any ā€œalmost identicalā€ products in my shop. There might be ones now, as I’ve tried to fix these problems. That’s why I asked some examples. Because if you think this is because of what we’ve done, you’ll probably won’t solve the actual problem.

ā€œWhich ones exactly and what did you google?ā€

I don’t like to link here other peoples’ shops, but if you like to I can email some links to whatever email you like to. The problems seem to be the same; some are still fine, but some of the graphics have dropped from the chest level to belly level. And some graphics that have been white on black shirt, are now black on black shirt. And the biggest bug you have with this new platform is that you can’t fix anything. If you’ll try to fix these, you’ll end up creating double shirts, etc. And trust me, I’ve tried everything.

Maybe the ones who have created this new shop platform don’t want to admit to you just how badly they fucked up this and come up with excuses and think this is because of what we do with our shops.

Okay, so now I understand why the graphics have changed colors. It’s because, like you said somewhere, people now have to upload one graphic in multiple colors if they use it it different colors. So that’s why so many people have black graphics on black shirts now. All the graphics that were set to be white or whatever color, are now black because that’s the color they were uploaded with.

But why has some of the graphics dropped from chest level to belly level? That I don’t understand. And why I cannot even delete those messed up shirts?

This is a bug. It’s going to get resolved in the next 10 days! We’re really sorry about this inconvenience and I absolutely understand your frustration about not being able to delete products.

This is due to changes in our print areas: https://www.spreadshirt.co.uk/blog/2018/08/31/going-digital-print-areas-understand-the-impact/

Okay, nice to hear that it will soon be fixed!

But can this ā€œgraphic droppingā€ problem really be because changed printing areas…?

I mean, I have these regular t-shirts on my shop that now have both print locations; up in the chest, like I want them to be + down in the belly area that I don’t want.

Here’s an example:

Same shirt, same design.

On the link you gave, it seems that the printing area on t-shirts didn’t change that much. Only the lower area of the shirt is now off-limits, but all my problems are related to prints that were previously on the chest area. And as seen from my example photo above, those shirts are still up in my shop.

The only semi-solution I’ve come up with is to delete all the graphics, upload them again, and re-design every product in the shop, and hope that it works.

And after several days, I’ve now uploaded all the graphics again and re-designed all the products. And that worked. So for everyone out there who don’t want to wait these bugs and problems to be fixed, re-upload and re-design. That will do it.

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@Ahoy everyone,

unfortunately, there are always winners and losers in major changeovers. Migration is also a major challenge for us. If the majority of our partners lose, we as a company also lose, so we try to find solutions that work for this majority. Unfortunately, it is impossible to arrange things in a way that is beneficial for everyone.
And even if there are many similar reports here in the forum, which we also take seriously and try to solve, you should not forget that the forum usually reflects only one page.
We sincerely hope that we can win back your trust with future projects and features. We do our best.

@nshirts for shopspecific questions you can also contact our colleagues in the new spreadshop forum:
https://www.spreadshop.com/forum/c/english

Regardless of this, I personally wish all partners a Merry Christmas and a Happy New Year.

OMG my shop has just been totally messed up! Logo placements wrong, colours wrong.
And WHERE can I add new products, delete or edit existing ones?

This is a nightmare - why do they have to change something that isn’t broken. :frowning:

I have just spent 3 hours and got nowhere.
Not happy.