Difficulty using the new platform - help!

English Migration
#1

I am very confused by the new partner platform. First questions:

  1. I had probably 30+ products in my account before, some of them were published in my shop and many were not active. Where can I locate these in the new platform? There is a tab for graphics, but none for my products - confusing!? if I wanted to delete, modify, rename or publish/unpublish a product, where should I look?

  2. I want to create a new product that has the same graphic on both the front and back. The only way I could figure out to create a product was going to graphics and choosing to create a new product with it. Now, I’m in the new designer and the graphic by default shows up on the front. I am able to drag and move it between the front and back, but I can’t see an option to add another graphic / the same graphic again. How do I do this?

#2

Please click on the design, and thenon Edit Product Selection

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Then you can either delete products by clicking on the x on the top left or add products in clicking Edit product selection again

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To rename and modify your design name (you cannot any longer modify product names) just click on Edit behind the name

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You need to upload the design twice to do this. Please follow this tutorial:

#3

So I am no longer able to edit my products as products, they are integrated into “designs”. I feel like this is a HUGE step backwards and makes it a lot more difficult to manage your products.

Having to upload a design twice is further proof that the system and new designer interface is flawed.

if I understood correctly, Spreadshirt just went ahead and removed all existing products that were not published in a store? I had dozens of these, some were intended for my team’s own use so that I could reorder them without having to publish them in my store. Others were kept for future uses, as templates etc. Not being able to access these anymore sucks.

I honestly don’t know who benefits from this but personally, I am looking for a new service provider after this fiasco.

Would be curious to hear if other shopkeepers are actually happy with this “improvement”.

#4

We did contact you first in March about this change. The new system allows you to create multiple products at the same time, have a way more detailed statistics and there are plenty more features that were not present in the legacy user area.

You only have to upload a deisgn twice if you use the same design in the front and in the back - a usecase that according to our data is extremely low. I’m sorry if in your case this is your primary usecase - I’m sure you’ll get used to the partner area quickly. Just give it a chance :slight_smile: