Problem ordering?

Hi,
it seems like buyers having problems with something like finishing the order process.
Someone have to try seven times and apparently gave up. :sweat_smile:
Didn’t have this so much but apparently it’s something new since two days. :face_with_monocle: :thinking:
Best regards, Fred

Ahoy @NEDERSHIRT

I will forward this issue. It is not unusual for orders to be cancelled. But I’ll have it checked out and let you know again as soon as I hear anything.

Best Rico

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Hi Rico, thank you!
I forgot to mention that there are more cancellations than these three examples, so it looks like there is a problem somewhere.
Best regards.

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Hey @NEDERSHIRT,

we checked all the orders from the screenshot and it turns out, that its always the same dude like you mentioned. But the issue is not on our side but on the side of his Payment provider. He tried it several times and also on different days but his payment provider always refused the transaction.
This can happen from time to time.

Best Rico

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@Rico_Spreadshirt

Ich habe das Thema hier auch schon mal angespochen:

Ich wundere mich seit Wochen über andauernde Stornos, die gleich wieder neu bestellt werden.
Das ist nicht normal. Ein Problem mit der Zahlung könnte ein Grund dafür sein.

Ich habe Dir einige Beispiele per PN geschickt.

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