Unable to upload svg or ai file to the shop

Not sure if this is the right forum for this. Im trying to order hoodies from the shop and i want to upload a svg or ai file. I´ve asked a friend who knows about this to help me and he has helped me with the files but it still does not upload correctly to the shop. Can anyone help me?

Hello @User_EU-b7c2afec :slightly_smiling_face:

You will find the requirements for a vectorfile here:

If you need further help please contact: