Embroidery file gives error - pls HELP


We are working on a vector file for an embroidery print. We have exported the file (attached here below) according to your design guidelines. We also made sure to tick “presentation attributes” when exporting, seen your issues in reading vector file. However we get the following error once uploading to the mockup viewer:

Can you kindly support ASAP? Thanks!

PS: Unable to upload .ai or .svg files thru this contact form.